Progressive Intelligence Consulting Group
“If GM had kept up with technology like the computer industry has, we would all be driving $25 cars that get 1000 MPG” -- Bill Gates
As a sub-set of our Independent Advisory Services consultancy practice, Progressive Intelligence targets the delivery of value through technology consultancy services. Typically, Technology Consultancy zeros-in on the needs and requirements of our clients through the following services:
Assessment and development of IT and infrastructure strategy aligned with your business objectives and critical success factors
Design and configuration of technical solutions based on specific, detailed business requirements, in support of business objectives
Assessment of capability and alignment of technology procurement governance and procurement operations to business key performance indicators
Development of strategic sourcing approaches, aligned with business strategy and objectives, to include offshore outsourcing strategy and considering outsourcing risks
Key to successful technology consultancy engagements are detailed, documented business requirements and associated acceptance criteria. Along with a well defined engagement, performance metrics, and executive-level sponsorship, these combined elements ensure technology consultancy engagement success.
Assessment begins with evaluation of IT and Infrastructure Planning, against the business objectives and financial plans. Ensure that each business requirement, incorporated as part of the IT and Infrastructure plan, includes critical success factor and performance metrics, tied to specific measurable business objectives, to measure progress and completion.
Technology Procurement Governance
Technology procurement operations and procurement governance should support strategic sourcing initiatives and business objectives. Typically, procurement will focus on four broad categories:
High-volume, low cost per unit items, such as office supplies, paper products, printer supplies, technology components (including, general desktop software, cables, keyboards, mouse pads), etc. Typically, procurement of these high-volume items is through a competitive bidding process, such as a Request for Quote (RFQ). In most cases, a Volume Purchase Agreement (VPA) is negotiated with the selected vendor.
Specific Product Purchases
Relatively low-volume, high cost per unit items, such as computers (servers, laptops, desktops), communications systems (PBX, data switches, VoIP systems, network equipment), large printer/copiers, desk and workstation systems, etc. Cost is a primary decision factor, along with quality and post-procurement service. Typically, procurement will be through a competitive bidding process, typically using an RFQ or Request for Proposal (RFP).
Specific Service Purchases
Specific long-term (over 6-12 months in duration) services, such as IT/Desktop Maintenance, printer/copier maintenance and servicing, and other outsourced services/BPO services. Typically, these procurements are competitive purchases, using an RFP process. Although cost is a decision component, decisions primarily focus on experience, references, capabilities, and meeting contract-specific key performance indicators (KPI) or documented critical success factors (CSF).
Strategic Sourcing Procurements
Strategic (meaning directly aligned to address specific business objectives), highest-cost, non-recurring, purchases. Unless there is a sole-source provider relationship for this procurement, this type of purchase will be competitive, using an RFP or RFQ process. If a large number of suppliers are identified, the procurement process may begin with a Request for Information (RFI), to qualify and reduce the number of RFP/RFQ recipients.
Approach to technology procurement governance should be consistent with the procurement processes for other items. Appropriate technology procurement will support the attainment of business objectives and in many cases provide a measurable return on investment.
Progressive Intelligence Technology Consultancy & Management Services
Technology consultancy and management services should be transformational within organizations. As our clients respond to change, several transformational engagements are most often requested.
Aligning technology initiatives with business and commercial objectives
Auditing technology products and services and ICT spends; re-focus with an objective of measurable returns (ROI)
Business Partner Leverage
Implementing a collaborative approach to leveraging the expertise of business partners, suppliers, and channel partners
Strategic Technology Sourcing
Ensuring highest return on investment through strategic sourcing arrangements, competitive procurement practices, and negotiating agreements in support of business objectives
With C-Level experience in large-scale global integration, we are able to optimally reconcile business, financial, and organizational objectives. Adept at managing complex change programs and mitigating associated risk, our core value proposition is in end-to-end oversight, from strategy to implementation.